❔ FAQ

System requirements

• What are the system requirements for creating scenes?
• Can scenes be opened on mobile devices?
• What are the system requirements for opening scenes?
• Do I need an internet connection while working with Shapespark?

Creating and editing scenes

• Bake common questions
• Can a 3D model be created in Shapespark?
• Which material properties are imported into Shapespark?
• Are editor settings preserved when a scene is updated by re-importing a 3D model?
• Does Shapespark require an external renderer, such as V-Ray, to bake lightmaps?
• What is the difference between CPU and CUDA lightmap baking?

See all 10 articles

Exporting scenes from SketchUp

• How do I install the SketchUp extension for exporting models?
• Can SketchUp models be imported to Shapespark via the COLLADA format?

VR

• Which devices and browsers can open scenes in VR?
• How to change your location in VR mode?
• How to enter full-screen mode to use Google Cardboard with iPhone?
• How to increase the resolution of scenes in Google Cardboard?

Purchase, renewal, support

• What payment methods are supported?
• What is Paddle?
• What kind of support is provided?

Accounts & Licences

• What are the limitations of the trial version?
• Do I need to provide credit card details to download the trial version?
• Can Shapespark be used for commercial purposes?
• What does it mean that a 'plan/license offers X online hosting slots'?
• How can I change my username and Shapespark subdomain?
• Will my scenes stay online once the subscription ends?

See all 7 articles

Hosting, Sharing & Viewing

• Are deleted scenes or scenes on my local computer counted against my hosting slots limit?
• My project is confidential; how can I safely present it with Shapespark?
• Can I host scenes on my own server?
• Is there a limit to how many people can simultaneously enter the same scene online?
• How to add a custom domain?